Audience: New Environmental Consultants conducting Phase I Environmental Site Assessments (ESAs).

Problem: Phase I ESAs often overlook observable asbestos-containing materials (ACM) or incorrectly identify non-ACM as suspect ACM, resulting in unnecessary follow-up costs. 

Solution: Developed a Rise 360 module that teaches environmental consultants how to accurately identify and document suspect ACM during Phase I ESAs. 

Highlights: Logical content chunking, real-world application, knowledge checks. 

Process: Analyzed the performance gap and determined that new environmental consultants needed a structured approach for evaluating potential ACM during Phase I ESAs. Rather than relying on memorization, consultants must synthesize information about material types, construction dates, and renovation history to make accurate field observations. To support this process, I designed a Rise 360 module that combines authentic examples, guided practice, and knowledge checks to help learners build confidence in identifying and documenting suspect ACM. 

Evaluation: 

• Level 2: Learning is measured through embedded knowledge checks and a final assessment requiring a minimum score of 80%, demonstrating learners' ability to accurately identify suspect ACM. 

• Level 3: Three months after training, workplace performance would be evaluated by comparing the frequency of false identification of non-ACM as suspect ACM and missed identification of suspect ACM before and after training. 

Tools: Articulate Rise 360

Role: Instructional Design • eLearning Development • Visual Design 

Audience: All new employees as part of onboarding.

Problem: Only 30% of simulated phishing emails sent by IT department are reported as suspected phishing. The IT department has a 95% reporting goal to reduce the risk of a successful phishing attack. 

Solution: Designed a scenario-based Storyline module that teaches new employees how to recognize, evaluate, and report phishing attempts during onboarding. 

Highlights: Scenario based, logical content chunking, real-world application, knowledge checks.

Process: Analyzed the phishing email reporting performance gap and identified that employees needed opportunities to practice evaluating and reporting realistic phishing emails. Because recognizing phishing emails requires judgment rather than memorization, I designed a scenario-based learning module that allowed learners to make decisions, receive immediate feedback, and build confidence in a risk-free environment. I documented the design in a storyboard before developing the module and created a companion job aid to reinforce key concepts and support learners at the point of need.  

Evaluation: 

• Level 2: Learning is measured through embedded knowledge checks and a final assessment requiring a minimum score of 75%, demonstrating learners' ability to accurately identify and evaluate suspected phishing emails. 

• Level 3: Three months after training, workplace performance would be evaluated by comparing the percentage of simulated phishing emails correctly reported before and after training to assess progress toward the organization's 95% reporting goal. 

Tools: Articulate Storyline 360

Role: Instructional Design • eLearning Development • Visual Design